When you joined Facebook. Did you expect to have privacy? Or even the fact that you could login without significant problems? Did you expect to at least have some type of support other than knowledgebase articles. Like perhaps an email to support or maybe a phone number for your inquiries.. Well for millions of people, this is exactly the issues they face when they open this book everyday.
For a social network site that has over 750 million users, and in the number one spot on rankings, these problems should not exist. Looking at the number two spot, Twitter with 250 million users, has a contact us page and address openly available. No such thing for Facebook, who boast they are a hundred billion dollar company.
While writing this article, I discovered allot about the pitfalls that Facebook has risen to, or should I say fallen into. Lets take these fore-mentioned items in order from the top.